I’ve been working on fully remote or distributed teams for 7 and a half years now. I've learned what works - and what doesn't - when it comes to People Ops on a remote team.
There are companies that have been working remotely for a while now. Like Buffer, where I started and lead People ops.
They’ve gone through a natural learning curve of Remote Work 1.0 to Remote Work 2.0 by having honest and open conversations with the people on their team and by discussing remote work across these respective companies.
Remote 2.0 is what makes remote work sustainable. To make Remote Work 2.0 work though, you have to really align through communication, documentation, values, and structure.